Terms & Revision Policy

Resume Crown aims to deliver professionally presented career documents that reflect the information and requirements provided by each client. This policy explains our approach to revisions and support after delivery.

1. Policy Overview

A revision is a reasonable adjustment to a document already prepared under your confirmed order. Revisions help us address feedback about the wording, layout, presentation, or details included in the agreed scope of work.

Our aim is to make the process clear and practical. To avoid misunderstandings, please review the agreed package and send your feedback together whenever possible.

2. Revision Eligibility

Revision eligibility depends on the package you purchased and the conditions confirmed with you before the order was started.

• Check your order confirmation for the applicable revision allowance and any deadline.
• Submit requests through the communication channel used for your order, or another channel agreed with our team.
• Include enough detail for us to understand the requested adjustments.
• Requests submitted after an applicable revision period may require a new quotation.

If your package includes unlimited revisions, that benefit remains subject to the agreed service scope, reasonable use, and any specific conditions communicated when you purchased the package.

3. What Revisions May Cover

Where included in your package, reasonable revisions may cover:

• Corrections to information that you supplied correctly but that was entered inaccurately in the document.
• Wording adjustments to better reflect your actual responsibilities, experience, skills, and achievements.
• Reasonable changes to layout, formatting, headings, and presentation within the agreed design.
• Clarifications to the professional summary, skills, or work experience based on your original requirements.
• Minor adjustments to align the document with the target role or job description originally agreed for the order.

All requested changes must be based on truthful information. We will not add fabricated qualifications, employment, achievements, or certifications.

4. Requests That May Require Additional Payment

Some requests may fall outside the original scope of work and may require a separate quotation and your approval before we proceed. Examples include:

• Changing the target career or industry substantially after the original document has been prepared.
• Rewriting the entire document because the original instructions or career direction have changed.
• Adding substantial new employment history, qualifications, projects, or other information supplied after completion.
• Requesting additional documents or services not included in the original package.
• Requesting a completely new design or a different deliverable beyond the agreed scope.

We will explain any proposed additional charge and seek your agreement before carrying out the extra work.

5. How to Request a Revision

For the clearest and fastest process, please follow these steps:

1. Contact our team using the communication channel associated with your order.
2. Identify the document or version you want us to revise.
3. List the requested changes clearly, preferably using numbered points.
4. Provide the correct information and any relevant job description or instructions.
5. Wait for confirmation if a request falls outside the original scope or requires additional payment.

Please avoid sending multiple conflicting sets of instructions. If your requirements change, send one updated list so our team can work from the latest agreed instructions.

6. Revision Processing Times

Revision turnaround times may vary depending on the number and complexity of changes, current workload, and whether further information is needed from you.

We will communicate an expected turnaround time where possible. A new delivery time may be necessary if you request extensive changes or provide additional information after the revision process has started.

Any express or priority turnaround arrangement must be confirmed with our team before it can be relied upon.

7. Reviewing and Approving Your Document

Please check your document carefully after receiving it. In particular, verify your name, contact details, employment dates, qualifications, job titles, achievements, and other factual details.

We prepare documents based on the information you provide. You remain responsible for checking the accuracy of personal and career information before submitting the document to employers, recruitment platforms, or other organisations.

If you identify an issue within the agreed scope, contact us promptly with the relevant details so we can review it under your package's revision terms.

8. Refund Requests and Service Concerns

If you are dissatisfied with a deliverable, please contact us and explain the concern. Where appropriate, we may review the issue and discuss reasonable corrective work under the original order scope.

A revision request and a refund request are different matters. Refund eligibility depends on the circumstances, the terms agreed for the order, the work already performed, and applicable law.

Nothing in this policy removes consumer rights or remedies that cannot lawfully be excluded or restricted.

9. Ongoing and Lifetime Update Support

Where lifetime update support is included in your purchased package, it applies only as described in the relevant package terms or order confirmation. Please contact our team to confirm what updates are covered.

Support for later career changes, new qualifications, substantial new work experience, a complete change in career direction, or newly requested documents may fall outside the original scope and may require additional payment.

Lifetime update support should not be interpreted as a promise of unlimited new documents or unlimited rewriting unless those specific benefits were expressly agreed with you.

10. Fair Use and Service Limitations

We reserve the right to clarify or decline requests that are unrelated to the purchased service, involve false or misleading information, or are inconsistent with the agreed scope. If a request requires additional work, we will explain the options where reasonably possible.

Our service does not guarantee job interviews, offers of employment, recruitment success, or acceptance by any particular employer or applicant-tracking system.

11. Changes to This Policy

We may update this policy to reflect changes in our service arrangements or operational requirements. The current version will be published on this page with a revised date. The terms specifically confirmed for an existing order remain subject to that agreement and applicable law.

12. Contact Us

If you have questions about revision eligibility, an ongoing order, or the support included in your package, contact Resume Crown:

• Email: hello@resumecrown.com
• Website: Resume Crown